Your Voice Is Driving Change

We heard you—and your voice is creating meaningful change across our system. Through DYAD conversations, listening sessions, engagement surveys and town halls, you shared what matters most in your daily practice. Those insights are actively shaping how we improve.

Physicians and APCs as Change Agents

Your voice is not passive feedback—it is a catalyst for improvement.

Because of your input:

Workflows are becoming simpler and more efficient
Care teams are gaining back critical time
Patients are experiencing improved access to care
Clinician well-being is being actively prioritized

This is what it looks like when clinicians lead transformation.

What This Means for You and Your Patients

This work is advancing what matters most:

Clinician Well-being: Less administrative burden. More time focused on patient care.

Operational Efficiency: Streamlined workflows and reduced variability across practices.

Patient Access: Faster, more reliable care experiences are supported by stronger systems.

This Is Ongoing—and It Depends on You

Change is not a one-time effort—it’s a continuous cycle driven by your expertise and experience.
We are committed to:

Continuing to listen
Acting with transparency and accountability
Ensuring your voice directly informs decisions moving forward

Your voice matters. Your insight leads. And together, we are building a stronger, more responsive system for clinicians and patients alike.

One of the most important ways you can influence your experience is by sharing your feedback. We gather this input through our annual engagement surveys. Given the size and geographic reach of our workforce, this survey helps us collect meaningful insights from team members across all locations.

Learn about ways to escalate concerns, get involved in the discussion and contribute to change through the various feedback channels: